
First, a Finder screen appears, with only the Cancel button enabled. Importing references that have been downloaded from an online database can cause an error to appear within EndNote desktop. If the "Filters" folder is missing, remove the partial EndNote installation from the Applications folder and reinstall the software.

Once it has been verified that the exported contains data, the Firefox preferences can be reset to open the file with the EndNote application. Under the Actions column look for a setting that says open with EndNote and change to "Save File." The file can then be saved and opened in TextEdit or Word. If you are using Firefox, click on Firefox > Preferences > Applications.

When the Customizer window appears, add a check next to "Additional Import Filters" and click "Next" twice. In EndNote, click the EndNote drop down menu in the top left hand corner of the screen and choose "Customizer".

